Privacy Policy
Effective Date: 01-09-2026
At Machiraju Bhakti, we respect your privacy and are committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or place an order through our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you:
- Create an account
- Place an order
- Contact our customer support team
- Subscribe to communications
- Submit a contact form
- Participate in promotions or other activities on our website
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- PIN code
- Order details
- Communication or support requests
- Information necessary to process your payment
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- Website usage information
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Process payments
- Arrange product delivery
- Send order confirmations and updates
- Provide customer support
- Respond to inquiries
- Process returns, refunds, and cancellations
- Improve our website and services
- Understand how customers use our website
- Prevent fraud and unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and applicable
3. Payment Information
Payments made through our website may be processed by third-party payment gateways or payment service providers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Machiraju Bhakti does not intentionally store complete payment card details on its own systems unless such storage is specifically required, permitted, and appropriately secured.
4. Order and Delivery Information
When you place an order, we use relevant information to process and deliver your purchase.
This may include sharing necessary information with:
- Payment service providers
- Courier and logistics partners
- Order fulfillment service providers
- Other service providers involved in completing your order
Only information reasonably necessary for the relevant service should be shared.
5. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce platform and infrastructure used to operate our online store. Information submitted through our website may therefore be processed by Shopify and its service providers as necessary to provide the services.
Shopify's handling of information is also subject to its applicable privacy terms and policies.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Improve your browsing experience
- Understand website traffic and usage
- Measure website performance
- Support marketing and advertising activities, where applicable
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use third-party service providers to help operate our business and website, including services related to:
- Payment processing
- Shipping and delivery
- Website infrastructure
- Analytics
- Customer communication
- Marketing and advertising
- Fraud prevention
- Website security
These third parties may process information according to their own privacy policies and applicable laws.
8. Marketing Communications
Where permitted by applicable law, we may use your contact information to send information about:
- New products
- Offers and promotions
- Updates
- Special announcements
- Other marketing communications
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.
You may still receive essential transactional communications, such as order confirmations, shipping updates, refund notifications, or customer-support responses.
9. Sharing of Information
We do not sell your personal information as a business practice.
We may disclose relevant information to trusted third parties where reasonably necessary to:
- Process payments
- Fulfill and deliver orders
- Provide customer support
- Operate our website
- Analyze website performance
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Protect our rights and property
We aim to limit information shared to what is reasonably necessary for the relevant purpose.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Data Retention
We may retain personal information for as long as reasonably necessary for purposes such as:
- Processing orders
- Providing customer support
- Maintaining business records
- Handling disputes
- Preventing fraud
- Complying with applicable legal requirements
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and regulatory requirements.
12. Your Privacy Rights
Depending on applicable law, you may have certain rights relating to your personal information, which may include requesting:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Withdrawal of consent where applicable
- Information about how your data is processed
To make a privacy-related request, please contact us using the details provided below.
13. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.
14. External Links
Our website may contain links to third-party websites or services.
Machiraju Bhakti is not responsible for the privacy practices, content, security, or policies of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact:
Machiraju Bhakti Customer Support
Email: customercare@machirajubhakti.com
For privacy-related requests, please clearly mention the nature of your request and provide sufficient information for us to identify the relevant account or order, where applicable.
Machiraju Bhakti
Connecting You With India's Spiritual Heritage
