Return, Refund and Cancellation Policy
Effective Date: 01-09-2026
At Machiraju Bhakti, we value your trust and strive to provide a smooth and reliable shopping experience. This policy explains the terms applicable to order cancellations, returns, replacements, and refunds for purchases made through our website.
1. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible:
Email: customercare@machirajubhakti.com
Before Dispatch
Cancellation requests may be accepted if the order has not yet been dispatched.
Once the cancellation is approved, the applicable refund will be processed through the original payment method, subject to the processing time of the relevant payment provider or bank.
After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If the order has already been dispatched, you may need to receive the shipment and follow the applicable return process, if the product is eligible for return.
2. Return Eligibility
A return or replacement may be considered if:
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The product received is damaged.
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The product received is defective.
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The wrong product was delivered.
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An item is missing from the order.
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The product received is materially different from the product ordered.
Please contact us within [X days] of receiving your order to report an eligible issue.
Requests received after this period may not be accepted, except where otherwise required under applicable law.
3. How to Request a Return
To request a return or replacement, email:
customercare@machirajubhakti.com
Please provide:
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Order ID
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Customer name
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Registered email address
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Phone number
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Reason for the request
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Clear photographs/videos of the product
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Photographs/videos of the package, where applicable
Our team will review the request and provide further instructions.
Please do not send any product back without receiving return instructions from our customer support team.
4. Damaged Products
If you receive a package that appears damaged or tampered with, please take clear photographs/videos of the package and product.
Contact us as soon as possible after delivery.
Please retain the original packaging and product until our team has reviewed the issue.
Depending on the circumstances, we may offer a replacement or refund.
5. Wrong or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us with your Order ID and supporting photographs/videos.
After verification, we may arrange a replacement or refund, depending on the circumstances and product availability.
6. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, product-specific conditions, or applicable restrictions.
Returns may not be accepted for products that are:
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Used or altered after delivery
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Damaged due to customer handling
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Missing original packaging or accessories
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Specifically marked as non-returnable on the product page
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Personalized or specially prepared products, where applicable
Please review the individual product page for any product-specific return conditions before placing your order.
7. Change of Mind or Incorrect Selection
Returns due to change of mind, personal preference, or incorrect product selection may not be accepted unless the particular product is specifically identified as eligible for return.
Customers are requested to carefully review the product description, specifications, images, and other available information before placing an order.
8. Replacement
Where a replacement is approved, it will be subject to product availability.
If the same product is unavailable, Machiraju Bhakti may provide an alternative resolution, including a refund where applicable.
9. Refunds
If a refund is approved, the applicable amount will generally be processed through the original payment method or another appropriate method, where applicable.
The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
Machiraju Bhakti does not control the processing time of external payment providers or banks.
10. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch and the cancellation is approved, the applicable amount will be refunded according to the original payment method and applicable processing timelines.
Any applicable non-refundable charges, where disclosed at the time of purchase and permitted by applicable law, will be handled accordingly.
11. Return Shipping Charges
If the return is due to a confirmed issue such as a damaged, defective, incorrect, or incomplete order, Machiraju Bhakti may arrange or reimburse applicable return shipping costs, depending on the circumstances.
For other approved returns, the customer may be responsible for applicable return shipping charges.
12. Undelivered or Returned Shipments
An order may be returned to us by the delivery partner due to circumstances such as:
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Incorrect or incomplete delivery address
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Recipient being unavailable
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Failure to accept delivery
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Multiple unsuccessful delivery attempts
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Other reasons attributable to the recipient
If the customer requests re-shipment of a returned order, additional shipping charges may apply.
Any refund for such orders will be reviewed based on the circumstances and applicable policy terms.
13. Refund Not Received
If your refund has been approved but has not appeared in your account within the expected processing period:
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Check your bank or payment account.
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Check with your card issuer or payment provider, where applicable.
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Contact us if the refund is still not reflected.
Email: customercare@machirajubhakti.com
Please provide your Order ID and refund details so that our team can assist you.
14. Unauthorized Returns
Products should not be sent back to Machiraju Bhakti without first contacting our customer support team and receiving return instructions.
Unauthorized returns may result in delays in processing the request.
15. Contact Us
For questions regarding returns, refunds, replacements, or cancellations, please contact:
Machiraju Bhakti Customer Support
Email: customercare@machirajubhakti.com
Please include your Order ID in all order-related communications.
We will review your request and provide appropriate assistance based on the product, order status, and applicable policy.
Machiraju Bhakti
Connecting You With India's Spiritual Heritage
